Policies
INFLATABLES:
Our goal is to keep you safe! Adult supervision is required at all times. As the Lessee of this inflatable unit, you are responsible for the safety of all children and riders. Please remain in close proximity to the unit at all times. You are also responsible for the complete safety and security of the leased unit. •Inflatables should not be operated if winds exceed 15 mph or during rain or lightning conditions. •NO SHOES or loose or sharp objects, including plastic items, glasses, or dangling jewelry. •NO toys, sharp objects, pets, confetti, candy, food, drinks, or gum are permitted inside the inflatable. Additional fees may be charged for damage caused by any of these items. •NO water is permitted in or around the unit unless it is specifically designed as a water inflatable. Non-water inflatables can become very slippery and unsafe when wet. If the unit becomes wet, remove all riders, allow air to continue flowing through the unit, and towel-dry it completely before allowing riders to re-enter. •NO flips, roughhousing, or horseplay. •NO climbing on the walls, nets, or roof, either inside or outside of the unit. Additional fees may be charged for damaged or ripped nets. •If the unit has an inflatable slide, riders should not jump from the platform onto the jumping area or jump down the slide. •NO SILLY STRING, SLIME, OR PLAY-DOH is permitted in or around the unit. •Pregnant women and individuals with pre-existing health conditions, such as heart disease or pre-existing injuries, should not be permitted in or on the inflatable unit at any time. •NO smoking, matches, tiki torches, fireworks, open flames, or other hot items are permitted in or around the unit. •Only riders of similar ages and sizes should use the inflatable at the same time. Please follow the guidelines posted on the inflatable regarding the maximum number of riders permitted at one time. •Do not move the inflatable from its original setup position. If the unit shifts, all riders must exit before the unit is carefully pushed or pulled back into place on the tarp using the corner straps. •NO alterations or attachments may be made to the unit. •Anyone who does not follow the rules after being warned should be asked to exit the inflatable. •If the unit begins to deflate, all riders must exit immediately. •The Lessee is responsible for supervising the safety and conduct of all participants using Indigo Party Rentals products. A responsible and mature adult MUST supervise the operation of the units at all times. The safety of all participants is the RESPONSIBILITY OF THE PERSON SUPERVISING. Participants must not be allowed to engage in activities prohibited by these safety rules. Blatant disregard of these rules may result in serious physical injury. Additional fees may also be charged for damage caused by SILLY STRING, food, or other prohibited items. Indigo Party Rentals CAN provide an inflatable attendant for your event for an additional fee. Attendants will supervise the safe use of the inflatable by participants. IT IS THE PARENTS’ AND/OR GUARDIANS’ RESPONSIBILITY TO ENSURE THAT ALL PARTICIPANTS AND CHILDREN FOLLOW THE ATTENDANT’S GUIDELINES DURING THE RENTAL PERIOD.
CHAIRS, LINENS, CONCESSIONS:
Tables, chairs, and linens will be delivered and stacked in a central area at the event location. It is the Lessee’s responsibility to have all items stacked in the same manner and placed in the same area before pickup. If a setup and teardown fee has been paid, Indigo Party Rentals will be responsible for setup and teardown. •Please notify Indigo Party Rentals in advance of any stairs, steep driveways, steep hills, elevators, or other obstacles that must be navigated to reach the delivery or pickup area. Additional fees may apply. •Linens must be completely dry before being placed in bundles or bags for pickup to prevent mold or mildew. •The Lessee is responsible for the proper operation of concession machines rented from Indigo Party Rentals. Please read the provided instructions before use. If you are still unsure of the proper operating procedures, please refer to the concession tutorials available at indigopartyrentals.com.
TENTS AND CANOPIES:
Tents and canopies that have been installed and secured by Indigo Party Rentals must not be moved by the Lessee. The Lessee is responsible for obtaining all required permits and/or licenses from the appropriate government agencies when an event is held at a public location. It is the Lessee’s responsibility to determine what permits, licenses, inspections, or other requirements apply to the event. Any additional equipment or services required by a permitting agency will be rented or obtained at the Lessee’s expense.
SETUP/TEARDOWN:
Inflatables may be set up on grass, concrete, or asphalt. If setup is on DIRT, an automatic $50 cleaning fee will be charged. It is the Lessee’s responsibility to ensure that there is adequate space for all rented equipment. Customers renting TENTS or INFLATABLES must confirm that the designated setup area is large enough to safely accommodate the equipment. If, upon delivery, there is not enough space to complete the setup, a cancellation fee of up to the full rental amount may be charged. There is no guarantee that Indigo Party Rentals will be able to return with replacement equipment. Once TENTS and INFLATABLES have been set up, Indigo Party Rentals will not move them to another location. Hills or inclines in the setup area must not exceed 5 DEGREES. Gates and walkways must be a MINIMUM OF 3.5 FEET WIDE to allow inflatables to pass through. •Tables, chairs, and EZ-UP canopies are delivered and dropped off but are NOT SET UP unless setup was requested at the time of booking. An additional fee applies for setup and teardown services. •Customers must notify Indigo Party Rentals no later than 24 hours before delivery if setup services are requested. TEARDOWN Tables, chairs, and linens must be stacked and placed in the same area where they were originally delivered. If linens are damp or wet, DO NOT place them in bags. Doing so may result in mold or mildew, and the Lessee may be responsible for resulting damage. If tables and chairs are not properly stacked for pickup, an additional fee may be assessed.
PAYMENT TERMS:
A 50% deposit is required at the time of booking. •The remaining balance is due five (5) days before the event. •Indigo Party Rentals accepts all major credit cards and Zelle at indigopartyrentals@gmail.com. •ALL PAYMENTS MUST BE COMPLETED PRIOR TO DELIVERY. If paying by credit card, the Customer will be directed to PayPal and may complete the payment as a guest. PayPal charges an additional 3.5% processing fee. If ordering linens in colors other than black or white, the full amount of the linen rental is required at the time of booking. If the name on the credit card differs from the name of the person making the reservation, and the cardholder will not be present to sign for the rental, a Credit Card Authorization Form must be completed and submitted before the reservation will be accepted.
PARK RESERVATIONS
Customers must be available to accept delivery up to three (3) hours before the scheduled event time. A Certificate of Insurance is required by the city for park events and is available for a $75 fee. All park rentals must be picked up no later than 8:00 PM. For pickups after 5:00 PM, an additional $50 late pickup fee will apply. A generator is required for all inflatables being used at a park unless the park provides electricity and the Customer has confirmed that a dedicated 15 AMP circuit will be available. If a generator is required, Indigo Party Rentals generators must be used for our inflatable equipment unless approved park electricity is being used.
DAMAGE AND MISSING ITEMS:
The Lessee is responsible for all rental equipment from the time of delivery or will-call pickup until the equipment has been picked up by or returned to Indigo Party Rentals. The Lessee is responsible for damaged or missing items and for verifying the correct quantity of rental items received and returned. Please ensure that all rental equipment is secure when not in use and protected from weather at all times. The Lessee will be responsible for replacement or repair costs for damage caused by weather, water, misuse, or neglect to items including, but not limited to: • Tables • Chairs • Linens • Concession machines • Electronic equipment • Other rental equipment DAMAGE WAIVER An optional, non-refundable Damage Waiver is available. The Damage Waiver covers reasonable accidental damage to rental equipment. If the Damage Waiver is declined and rental items are damaged or missing, the Lessee will be responsible for all applicable repair or replacement charges. The Damage Waiver DOES NOT cover: • Theft • Loss • Intentional or mischievous damage • Mysterious disappearance • Vandalism • Mold or mildew • Holes or tears • Permanent stains on linens
ELECTRICAL OUTLETS
All electrical outlets used for rental equipment must be capable of providing a dedicated minimum of 15 AMPS for each blower. It is the Lessee’s responsibility to ensure that all electrical outlets being used are equipped with a Ground Fault Circuit Interrupter (GFCI/GFI). Please note that insufficient electrical power may cause significant problems during the rental period. One 50-foot extension cord will be provided for each inflatable rental. The setup location must be no more than 25 feet from the electrical power source. All extension cords provided by Indigo Party Rentals are three-prong cords and are UL and CE approved.
CONCESSION MACHINES
Indigo Party Rentals concession machines are tabletop machines. The Customer must provide a suitable table for each machine. If a table is not available, one may be rented from Indigo Party Rentals for an additional fee. One extension cord is provided with each concession machine rental. All concession machine rentals include the supplies needed for approximately 50 servings. Our delivery driver will provide instructions on the safe and proper operation of the machine. Written operating instructions will also be included with the rental. For additional assistance, please call or text Indigo Party Rentals at 804-404-6740.